FAQ

Select one

How often is the database updated?

The Lost & Found database is updated continuously while on playa. Post-playa it usually is updated daily, but during slow periods updated weekly. Keep checking back for your lost items. We can't emphasize this enough.

Which Lost & Found line do I get in?

FIRST Search in the the Lost & Found database (you are here). It will tell you what Line to use if you find a possible match with your lost item.
Line 0 is to turn in found items during open hours and retreive lost Reno-Airport luggage.
Line 1 is ONLY to search for an item if you have a Claim Number from the database, or if you are looking for YOUR ID with name on it.
Line 2 is for looking for everything else if you think you found it n the database. No phone searchs in Line 2

Is this the only Lost & Found on playa?

Lost & Found at Playa Info is the only official Black Rock City Lost & Found. Most of the unclaimed items in this nventory are taken to BM HQ for further work post event. However, theme camps, the Reno Airport, and others run their own lost and found services just for their operations. Items lost on BXB or BXA go back on those vehicles/planes to their departure place.

Does the Reno Airport bring lost/misplaced luggage to Lost & Found?

YES! The owner must file a request with their airline to deliver their bags to Black Rock City. It ends up at Lost & Found.

Where do I look for lost keys, glasses and goggles?

They are available on a self-search basis in front of the Lost & Found lines.

Where do I look for lost shoes, water bottles and bike locks?

They are available on a self-search basis at the front of the Lost & Found Lines.

How do I search for lost items after hours?

You are in the right place. Back up a couple of pages/windows to the search page. Note the claim number and/or line and return during business hours: 9 am - 6 pm.

How do I turn in found item after hours?

Drop the item in our gray and red night-drop boxes near the front of Playa Info.

Can I pick up someone else's ID/passport for them?

No, not unless you have a signed note from the owner that matches the signature on the ID, or a Lost & Found Coordinator can verify personally, such as with a phone call to the owner on your phone some information on the ID that only they would know.

How safe is Lost & Found if I turn over a wallet?

Only staff wearing a L&F security badge can enter the building. Lost & Found is very secure. We log items into a database and souble lock-up valuables and anything with personal information on it. We strive to follow the same practices used by municipial lost and found departments at police stations.

Does Lost & Found take lost bikes?

No. Bikes are not considered lost until the event is over. After Wednesday, after the event is over, lost and abandonded bikes are donated to nonprofit groups

What items are not taken back to Burning Man HQ?

Generally, lost bike locks, single shoes, water bottles and most clothing.

What is the chance I will get my lost item back?

It depends on what it is, but overall over 60% of items TURNED IN are reunited with their owners. For things with contact information on them such as IDs and phones, around 80% of those TURNED IN to Lost & Found are reunited.

What happens to unclaimed items?

Unclaimed items are re-purposed, reused, recycled or donated to non-profit organizations. All personal identification information is shredded.

What is the deadline date to contact Burning Man post event to reclaim my item?

All claims for lost items must be filed with Burning Man by October 31st, following the event. Go to https://lnf.burningman.org to look for a lost item after the event and file a claim. You may also search and post a lost item at http://eplaya.burningman.org, the self-serve e-bulletin board.

What if I live outside the US?

If you live outside the United States, and you want your lost item mailed to you, provide your lost-item claim mailing service account information as follows: For Canada and Mexico use a FedEx or UPS account. For all other countries use a Fed Ex account, when you file a claim with Lost & Found post-playa, on https://LnF.burningman.org.

Can I reimburse Burningman to send my lost item back to me in the U.S.?

Yes! We have a Venmo account and take interbank transfers. The detals will be included in the package containing your lost item.

 

Return Home